Even Clark Kent needed to don a pair of tights and a cape to get up the nerve to confidently speak to people one-on-one, but a costume probably isn’t going to make a winning impression at your next job interview.
Why We Should be Grateful for Difficult Customers | MyVenturePad
Even the most zealous advocate of superior customer service will surely agree there is a limit to how far we should be expected to go with the old “customer is always right” principle. Because, objectively speaking, sometimes customers can be quite unreasonably demanding, or just plain rude. But it’s not good business to allow our initial or even abiding sense of annoyance or indignation to waste what is paradoxically a gift to our business by passing up the learning opportunity.
Seth’s Blog: You don’t have to pander
The reason you don’t have to pander is that you’re not in a hurry and you don’t need everyone to embrace you and your work. When you focus on the weird, passionate, interesting segment of the audience, you can do extraordinary work for a few (and watch it spread) instead of starting from a place of average.